It is a pre-paid billing system based on licenses. Each license grants the right to synchronize a device with the Famoco MDM and remotely control and configure it.

To do so, the device must be allocated to a fleet in an organization ("In the field"). The two other states for a device that do not require a license are "In stock" and "In repair" as the device is no longer synchronizing with the MDM.

What are the benefits of this new licensing billing subscription model?

The licensing billing subscription model allows you to enjoy Famoco's services on a recurring basis with predictable costs. You can easily budget for the subscription fee, and you can be assured that you will always have access to our services as long as your subscription is active.

In addition, our MDM Core subscription model offers flexibility and scalability. You can easily adjust your subscription level up or down as your needs change, ensuring that you always get the right level of service for your business. This means that you can take advantage of Famoco's services without worrying about long-term commitments or unnecessary expenses.

Famoco's licensing billing subscription model also makes it easier for you to manage your accounts, as all billing and payment details are consolidated into a single, easy-to-use platform. This means that you can quickly access all your billing information in one place and make payments without having to deal with multiple invoices or payment systems.

What happens if my organization has more devices “In the field” than my quantity of licenses?

If your organization has more devices "In the field" than your quantity of licenses, the organization will be automatically switched to a Restricted Mode:

In this mode, no more actions are allowed. To get back to the nominal mode, you will need to purchase more licenses (please refer to «How can I purchase more licenses?») or remove the exceeding quantity of devices from "In the field" to put them "In Stock."

What happens if I try to put more devices "In the field" than the quantity of licenses available?

The MDM will prevent you from performing such an action. A warning message will be displayed, as shown below.

The action won't be possible.

How long is a commitment period?

The default period to subscribe to the Famoco MDM is a month.

If you need to increase, with immediate effect, your number of licenses in the course of one billing cycle, you can do it autonomously by referring to "How can I purchase more licenses?"

What features are included in the MDM Core Plan?

The MDM core plan subscription allows you to access all features needed to operate your Famoco devices fleet remotely.

Hence, you will be able, without threshold restrictions:

• to create user access with the ability to define specific roles to segment your organization,
• to manage your applications/profiles/fleets and devices,
• to define your own Software Update Policy,
• to display the location of your devices on a map,
• to access both users and devices logs,
• and to get access to Famoco support and resources.

How do I purchase more licenses?

Famoco provides all its customers with a dedicated web portal, where you will be able to increase or decrease your quantity of licenses, but also set a payment method or access to your billing history.

How do I change my licenses’ quantity?

1. In your account (top right) click on Subscriptions section to change your licenses' quantity

2. Click on the subscription you need to update (here click on SO18969)

3. You can see that your actual subscription has 9 licenses.

On the left side, click on Update Quantity

4.a. To reduce the quantity of licenses, fill the field Quantity with the quantity you want to withdraw.

Here, we want 4 licenses instead of 9, so we have to enter -5 in the field Quantity. The total quantity of active licenses went from 9 to 4.

5.a. Click on Sign to validate the change.

NB - The license withdraw will be effective on the next anniversary date.

4.b. To add licenses, fill the field Quantity with the quantity you want to add.

Here, we want 14 licenses instead of 9, so we have to enter 5 in the field Quantity. The total quantity of active licenses went from 9 to 14.

You can add additional product, such as Remote Access or Operational Intelligence by clicking on the cart on the right side.

NB – A pro-rata invoice will be generated based on the current and the anniversary date.

5.b. Click on Sign & Pay to validate the order and proceed to the payment

And process the payment by filling the field with the necessary information.

How do I cancel my subscription?

For the time being, to cancel your subscription you will need to contact your Famoco Sales representative at sales@famoco.com.

How do I pause my subscription?

For the time being, to pause your subscription you will need to contact your Famoco Sales representative at sales@famoco.com.

Customer service

How to contact the Famoco Team?

You can contact customer services by :

• E-mail to shop@famoco.com
• Chat from 9:00am to 6:30pm Monday to Friday