Frequently Asked Questions
My account
I forgot my password
Please click here to reset your password
I want to change my details
You can view and modify all your details in the My account section
Before placing an order
Which payment methods are available?
You can pay by:
  • Card (CB, Mastercard, Visa)
  • Paypal account
  • Wire transfer
My order
Cancel or modify an order

Your order can be modified or canceled as long as it has not yet been shipped. Contact our customer support team as soon as possible, using the chat box at the bottom right of your screen.

If payment has been already made, you will be refunded within 15 days.

Track an order

Until payment is recorded, you can view your order in Quotations/pending orders.

Once payment has been made, your order is available to view in Ongoing orders.

The status of each order is indicated as:

  • In preparation
  • The order has been shipped

Return a product

Please contact our customer support team before returning a product.

If a product does not suit you, we can exchange it or reimburse you. Using the chat box (bottom right hand corner of your screen), your request must be submitted to our customer support team within 14 days of receipt of your order. The product must be returned in perfect condition, in its original packaging and with all its accessories.

In addition, we ask you to check the condition of the package upon delivery. The carrier is responsible for any damage in transit.

All our products are guaranteed for 12 months from receipt.

Costs incurred by returning items are the responsibility of the customer. The replacement or reimbursement of the product will be made within 15 days of receipt of the product by our logistics service.

For more information on our general conditions of sale, please click here.

Customer service
How to contact the Famoco Team?

You can contact customer services by :